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Support

We usually reply within two business days.

Common questions

The camera says it can’t read the label.

Move a little closer, hold steady, and make sure the nutrition table or ingredient list is well lit and in frame. Glare and motion blur are the usual culprits. On a barcode, try centering it and holding the phone parallel to the package.

A product came back “not found.”

If the barcode isn’t in the public database yet, snap the front of the pack so we can identify it, then the ingredient panel if we ask for it. The app reads the label directly and gives you a verdict from what’s printed.

Why did a healthy-looking product come back “NO”?

The underlying read reflects nutrition and ingredients — a 0–100 score for food, an ingredient verdict for skincare and supplements — but your personal list overrides it: anything you told the app to avoid, including allergens, turns a product into a NO no matter how well it otherwise reads. Review your list under Settings.

How do I change my allergies or avoided ingredients?

Open Settings in the app and edit your list. Changes apply to every scan you run afterward.

How do I delete my account and data?

Go to Settings → Delete account. This permanently removes your account, scan history, and any stored label photos. It cannot be undone. See our Privacy Policy for details.

Is Prod-AI medical advice?

No. It offers general wellness information from labels and public databases and is not a substitute for professional guidance or the physical packaging. Always confirm allergen information on the product itself.

Subscriptions & billing

What does Prod-AI Premium cost?

Premium is an auto-renewable subscription: $7.00/month or $20.00/year, with a 14-day free trial for new subscribers. Prices may vary by region and currency; the App Store shows the exact amount before you confirm.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple, so you manage them in your device’s Settings → [your name] → Subscriptions. Cancelling stops the next renewal; you keep Premium until the end of the period you already paid for. To avoid being charged after the free trial, cancel at least 24 hours before it ends. Deleting the app does not cancel a subscription.

How do I get a refund?

Because Apple processes the payment, refunds are handled by Apple. Request one at reportaproblem.apple.com. If something went wrong on our side, email us and we’ll help.

Where are the full terms?

Subscription terms, the acceptable-use rules, and disclaimers are in our Terms of Use.

Still stuck?

Reach us any time at helpprodai@gmail.com. We read every message.